Terms of Sale and Service

1. Who you contract with

The website operator and default Smerty reservation provider is SMERT.AI Limited, registered in Hong Kong, at 14/F Foo Hoo Centre, 3 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong. Contact hello@smertai.com for orders, refunds, complaints and support.

If another SMERT group entity will sell, import or provide a service to you, its identity and role must be disclosed in your order confirmation or separate written agreement before you commit. A group-company listing does not make every company a party to your order. Your receipt and order confirmation identify the contracting seller; contact us if they are inconsistent.

2. Scope and order of priority

SMERT supplies Smerty household assistance, Cobot integration, AI consulting, software, cybersecurity and related services. Commercial integration projects, franchises and training have their own written agreements. Their deposits, payment schedules and business-only limitations do not apply automatically to consumer Smerty reservations.

Applicable mandatory law comes first, followed by the expressly agreed conditions for your order and these Smerty-specific terms. General conditions apply only where they do not conflict. No proposal, account entry or AI conversation changes a paid order without an authorized written agreement.

3. Smerty product status and safe use

Smerty is a household assistance product. It is not a medical device, not a fall-detection or emergency-response system, and not a substitute for a carer or for supervision of children or vulnerable people. Where emergency features are offered, a person always confirms before any emergency call is placed.

Smerty remains in development. Concept imagery, reels and demonstrations illustrate intended use; they are not evidence that every depicted task has been validated or is included in your final order. Final capabilities, environment limits, handling loads and instructions must be confirmed through testing and supplied with the product.

• Do not use Smerty to lift, carry or move a person. Do not climb on it, stand on its base or hang from its arms.
• Do not rely on Smerty for body-weight support or balance until that specific use has been validated and expressly permitted in your supplied instructions.
• Do not hang loads from an extended arm. Follow the final tested load, reach, floor, slope, moisture and operating limits; advertised payload figures remain development targets until verified.
• Keep children and pets clear of moving parts, maintain human supervision where needed, and stop use if damage, instability or unsafe behaviour occurs.
• Unauthorized modifications may affect safety and support for affected components, but do not remove statutory rights or excuse an unrelated product defect.

4. Prices, taxes and reservation deposits

• Smerty: advertised purchase price US$9,999 plus applicable taxes; reservation deposit US$999, advertised as approximately 10% of the purchase price.
• Smerty+: advertised purchase price US$19,999 plus applicable taxes; reservation deposit US$1,999, advertised as approximately 10% of the purchase price.

A deposit reserves a queue position and is credited towards an agreed purchase; it is not payment for a delivered product. Stripe processes checkout. Available cards and wallets depend on your device, location and checkout eligibility. Only the amount displayed and authorized at checkout is collected; speaking with an AI agent cannot authorize a charge.

Before any further purchase commitment, we disclose the agreed final configuration, seller, total price, applicable taxes, shipping, customs/import responsibility and payment schedule. No undisclosed fee is added to a paid order without your agreement. EU and US sales distinguish hardware and integration services on separate invoices where applicable; that split does not reduce consumer rights.

Limited-batch availability indicates reservation places, not certified stock ready to ship. A reservation does not guarantee a delivery date or an unapproved customization.

5. Refunds, cancellations and product changes

Your reservation deposit is fully refundable on request at any time before delivery. Request a refund at hello@smertai.com using your checkout email and order reference. We return it to the original payment method without a cancellation deduction; payment-provider and bank processing times apply. If that method is unavailable, we arrange a verified alternative.

Smerty is still in development. We may propose changes to its specifications before delivery — including dimensions, weight, payload, hands, sensors, materials, software, features, delivery dates and price. The final price may be affected by market conditions, including currency movements, tariffs, shipping and supplier costs. You are always told before any change applies to your order. A higher price or materially different order requires your affirmative agreement; silence or continued website use does not accept it.

If a change affects your order, we email you at the address used at checkout before it applies, and tell you what changed and why.

If you don't like a change we have told you about, reply to that email and we will cancel your reservation and refund your deposit in full — no explanation needed.

The deposit refund promise overrides any generic non-refundable service provision. Later instalments require a written purchase schedule explaining their cancellation and refund treatment before collection; this page does not label those amounts non-refundable. If we cancel an order, cannot lawfully supply it in your market, or you reject a material change before delivery, prepaid amounts for that undelivered order are refunded, subject to any additional mandatory rights. No customer silence is treated as agreement to a higher price.

After delivery, statutory cancellation, return and defective-goods remedies remain available where applicable. Any exception for genuinely bespoke goods must be lawful and expressly disclosed before commitment; merely choosing wishlist tasks does not automatically create such an exception.

6. Instalments and delivery estimates

Reserve with the 10% deposit today and spread the remaining purchase balance into instalments before delivery. Current reservations have at least 5 months to spread payments ahead of the first planned deliveries in March 2027. The full purchase balance must be paid before delivery. Orders placed after March 2027 have an estimated 3-month lead time. Delivery dates remain estimates, subject to product verification and certification for your market.

Delivery dates, including March 2027, are estimates and not commitments. If the estimate for your order moves, we tell you — and you may cancel for a full deposit refund at any time before delivery.

Instalment dates and amounts must be agreed in writing before collection. A reservation does not automatically enroll you in recurring payments. We contact you about missed payments and options rather than imposing undisclosed penalties. Full purchase payment before delivery applies to purchases, not the separate service contract below.

Any third-party buy-now-pay-later or credit option is available only when an identified provider offers it at checkout or in a separate agreement. Eligibility, fees, interest and repayments are governed by the disclosed provider terms. We do not promise approval or interest-free credit.

We communicate material delays and provide the cancellation/refund choices required by applicable law, including delay consent where required. Describing a date as an estimate does not remove those obligations.

7. Assistance, software plans and Smerty as a Service

• Smerty assistance/software plan: US$99 per month or US$999 per year. Hardware purchase is separate. Includes remote assistance and software/new-skill updates as released; compatible accessories and safety validation may be required.
• Smerty+ assistance/software plan: US$199 per month or US$1,999 per year. Hardware purchase is separate. Includes remote assistance and software/new-skill updates as released; compatible accessories and safety validation may be required.

Online assistance is available 24/7; it is not an emergency-response service or a guarantee of instant physical attendance. Technician visits, replacement eligibility, shipping and local availability must be confirmed for your market. Where a replacement-hand dispatch commitment applies, dispatch is not a promise of next-day arrival.

Before activating a plan, we disclose its start date, taxes, billing frequency, renewal status, cancellation method, service scope and refund rights. No support charge starts merely because you pay a reservation deposit. Future skills have no guaranteed release date unless expressly agreed.

Smerty as a Service: US$999/month for 24 months for Smerty; US$1,999/month for 36 months for Smerty+. The advertised package includes the unit, assistance, software updates and support within an agreed scope. It is distinct from buying hardware and adding a support plan.

RaaS requires a separate written agreement stating availability, tax treatment, commencement, ownership, maintenance, early termination and end-of-term return or purchase options. A reservation does not execute a RaaS agreement, guarantee credit or automatically transfer ownership after the term.

8. My Smerty, customization and AI conversations

My Smerty lets reservation customers record requested tasks, preferences and household notes. Wishlist entries are requests for review, not guaranteed functionality, a bespoke engineering contract or a change to your order. We assess feasibility, safety, compatibility, certification and any additional cost, and confirm approved scope in writing.

Keep sign-in links private and provide accurate information. Do not put passwords, payment-card details, medical records or unnecessary information about other people in wishlist notes. Voice creation/cloning requires the speaker's permission and any provider verification; do not impersonate people or misuse their likeness or voice.

Website chat and the hero voice are AI demonstrations, not the physical product. AI may make mistakes; availability, safety, pricing and order commitments are governed by confirmed written information, not an AI claim. An agent may open a reservation window, but you must separately authorize checkout. Human confirmation is required for emergency-call features where offered.

9. Verification and market approvals

Smerty is not yet certified. Before first deliveries in any market, Smerty will complete the product verification, conformity assessment and approvals required for lawful sale and delivery there — including applicable CE requirements in the European Union, FCC requirements and applicable UL or other required safety evaluation in the United States, and the requirements of each Asian and other market we operate in. The exact approvals depend on the final product and jurisdiction; this is not a claim that approvals have already been obtained. We deliver only in markets where this is complete; if we cannot complete it for your market, we cancel your reservation and refund your deposit in full. Any other prepaid amounts remain subject to applicable refund rights.

Reservations are taken for a product under development, not represented as completed certified stock. Market requirements also apply to accessories, radio equipment, importation, installation and use as relevant to the final configuration. A customer's own installation agreement cannot waive mandatory product-safety obligations.

10. Consumer guarantees and liability

Nothing in these terms excludes mandatory consumer guarantees, statutory cancellation rights, remedies for faulty or misdescribed goods, digital-product rights or other protections applicable to you. A commercial warranty supplements those rights; it does not replace them. Product warranty coverage and service arrangements are disclosed before the final purchase commitment.

Subject to mandatory consumer rights and liabilities that cannot lawfully be excluded or limited, our total liability for a Smerty reservation or purchase is limited to the amount you have paid us for that order. Where lawful, we exclude indirect or consequential losses and losses caused by misuse. Nothing excludes liability for fraud, death or personal injury caused by negligence, defective-product liability or any other liability that cannot legally be excluded. A safe-use warning does not transfer responsibility for a product defect to the customer.

This order-specific cap replaces any conflicting general or rolling twelve-month cap for Smerty. Contractual limits apply only where lawful. A claim involving misuse is assessed on its actual cause; safe-use instructions do not automatically make every injury the user's responsibility.

11. Website use, intellectual property and other services

Use the website lawfully; do not interfere with services, seek unauthorized access, upload malicious content or misuse other people's information. SMERT and Smerty names, logos and owned content are protected. Third-party marks belong to their owners; references do not imply endorsement or a partnership.

For separate business services, fees, scope, delivery, confidentiality and payment terms are specified in the relevant proposal or agreement. No universal net-30 or non-refundable rule is imposed on Smerty customers. Website and AI-demo availability is not guaranteed uninterrupted, but that does not disclaim statutory product warranties.

We may restrict access reasonably for security, unlawful use or material breach. Restricting an account does not erase your paid reservation, refund rights or statutory remedies. Confidential project information is handled under the applicable agreement and privacy notice.

12. Privacy, cookies and marketing

Our Privacy Policy explains reservation, My Smerty, communication and advertising data. Paying, browsing or agreeing to these terms is not consent to marketing emails, advertising cookies or device fingerprinting. Nonessential tracking requires the relevant consent; you can change your choice in Cookie settings without losing ordering or support access.

Discount signup requires separate affirmative email-marketing consent. Where issued, the personal US$500 Smerty discount applies to the eligible final purchase balance, not the reservation deposit or a cash payout; the offer shown at signup governs eligibility. Cookie choices are separate from email-marketing choices.

13. Complaints, governing law and disputes

Contact hello@smertai.com first with your order reference and requested resolution. We seek a good-faith resolution; this does not delay or prevent you using statutory complaint or legal remedies.

Hong Kong law governs these terms to the extent permitted, without depriving consumers of mandatory protections in their country of residence. Consumers retain any court, regulator, alternative dispute resolution and other rights provided by applicable law. These terms do not force consumer disputes into exclusive Hong Kong arbitration or courts. Any business-only arbitration arrangement must be agreed separately and explain the courts' supporting role.

14. Changes, events outside our control and remaining provisions

We publish revisions with an updated date. New website terms do not retrospectively change a paid order, waive accrued rights or treat continued browsing as acceptance of a material order change. Where required we notify you and obtain agreement. The terms accepted for your order and mandatory law continue to apply.

Events outside reasonable control may cause delays; we notify affected customers and preserve legally required cancellation and refund options. If a provision is invalid, the rest applies only where lawful. No provision creates a blanket consumer obligation to indemnify us for product defects or our own wrongdoing.